Customer Satisfaction Management

About SurveyMAC:

Survey Management System

Overview
How It Works
Frequently Asked Questions

Overview:

The SurveyMAC™ is a custom, configurable software application linked from your web site. Its function is to reduce the time (almost instantaneously) for a decision-maker to obtain usable feedback from his or her customers.

More importatly, any kind of survey can be created dynamically and the survey can be created by anybody in your organization or we can build it for you with just few clicks and in no time for FREE first time.

A decision maker can analyze the feedback and take appropriate action, be it simply understanding how his customers perceive the company or learning that changes are needed to keep or become profitable.

In other words, decision makers (CEO's, presidents, managers, select staff members, etc.) can literally respond to feedback as a customer submits it. No more waiting for a customer to fill out a reply card, mail it and then wait for the US Mail to deliver it.

Decision-makers have secure access to their customers' feedback 24 hours per day, via a username and password by going to www.customersatisfied.com and clicking “Client Login”.


Benefits

Create and maintain customer loyalty.
In addition to offering the best you can in customer service, your customers will recognize that you are striving to learn from and listen to them.



Fast implementation.
Depending on your needs, we can have your customized SurveyMAC™ Application ready in days...or even hours!

More cost effective than traditional feedback methods.
No more waiting for a post-card reply piece to be returned to you. Reduce or eliminate those high-priced feedback collection methods, like telehone surveys, focus groups and the costs to print post-card reply mailers or surverys!

View and review feedback from home, office or on the road
You can obtain and review your customers’ feedback from any Internet connected computer - 24 hours per day. Simply visit our login area and enter your username and password. Voila! You could be in New York while you’re reviewing feedback (and acting on it) from a customer in Fairfax, Virginia.

More opportunity for your customers to stay on your web site.
If a customer is visiting your site for the express purpose of giving feedback, then you have an opportunity to market additional services or simply inform the customer of sales, or other important items.

You may change or edit the questions at any time.
It can be done quickly and efficiently.

FREE upgrades
As a customer in good standing, any and all upgrades or additional features are available to you at no extra charge.

CustomerSatisfied.com Social Service Programme
We give 10% of our profits to New Madurai Foundation, Madurai,(www.newmadurai.org) which is a non-profit organization working for the welfare of Madurai.

It is a simple yet effective program to teach and inform your staff on how to best communicate your company’s involvement with the SurveyMAC™ feedback application.

Other services you can benefit from SurveyMAC are:

There are various problems every business is trying to solve -
(i) To retain the existing customer,
(ii) To get more new customers,
(iii) To understand and take care of the employees,
(iv) To understand the existing and new market
more...

In order to find solution, we need to understand the problem first of all! Understanding may be anything including Customer, Market, Employee, Product, Emotions etc.,

There are various solutions we provide through Survey -

Prospect/Customer Understanding Survey
Customer Satisfaction Survey
Market Research Survey
Partner Satisfaction Survey
Highest Website effectiveness survey
Advertising Effectiveness Survey
Employee Exit Survey
Employee Satisfaction Survey
Market Research Survey
New Product Development Survey
Web Visitor Mapping Survey
etc.,

The beauty is - all these surveys can be created within no time by anybody in your organization and does not need to be a technical person to create the same.