Customer Satisfaction Management

When Defect Tracking and Customer Support are integrated, companies find:

- Customer defects are identified and resolved faster.
- The cost of collecting defect data is greatly reduced.
- Development and QA engineers spend more time working on issues and less time collecting information about bugs and defects.
- When the defect is resolved, customers are notified more rapidly.
- Customer Support agent time is better used and productivity improves.
- Customer Support and Development use a common language and terminology, which makes their communication more effective.
- Comprehensive reporting and analysis of customer-related defects is now possible.

Today in our company are struggling with this problem. We need to integrate Customer Support System and Issue Tracking System, in order to reap the benefits.